What the Welcome Bonus Actually Includes
On our official channels we do not use the phrase “welcome bonus”, at least not as an umbrella term. Still, when a player walks into Cascades Casino Chatham for the first time, a few very specific entry offers are available and they effectively work as a welcome package. None of these are online deposit matches or remote promotions. Every incentive is connected to what you do on the property, which is standard practice for land-based casinos in Ontario.
At the moment we promote three separate new-visitor offers on site:
- Email registration offer - share your email address at the casino and receive $5 in Bonus Play.
- New My Club Rewards member offer - enroll in our loyalty program and get an extra $5 in Bonus Play on top of the email bonus.
- Stay & Play hotel package - reserve a qualifying stay at Holiday Inn & Suites Chatham at 575 Richmond St, Chatham, ON N7M 1R2 and pick up a $10 Bonus Play voucher when you check in at the hotel.
All promotions are restricted to guests 19 years of age or older. The email incentive clearly states that no purchase is required, which aligns with provincial rules. If you are collecting or redeeming a Bonus Play incentive for the first time, we recommend confirming the applicable terms and validity period with a Guest Services team member before you proceed. Complete conditions for each offer are kept at Guest Services on the gaming floor - before redeeming anything, we strongly encourage you to read those or ask a staff member to go over the details.
| Offer Type | Bonus Play Value | How to Claim |
|---|---|---|
| Email registration | $5 | Provide email at the casino |
| New My Club Rewards member | $5 additional | Sign up at Guest Services with valid ID |
| Stay & Play hotel package | $10 | Book qualifying hotel stay, collect voucher at check-in |
If a first-time visitor combines the hotel voucher with enrollment in My Club Rewards and the email sign-up, the total available Bonus Play reaches $20. The amount is modest, and it is meant to be. However it is still complimentary gaming credit on the floor, and there is no added cost attached to picking it up.
Joining My Club Rewards as a New Member
My Club Rewards is the loyalty framework that sits behind our on-property offers at Cascades Casino Chatham. In this segment of the industry, it is common for casino rewards to run through one central card, and our program follows that standard. Registration is free of charge and happens in person at the Guest Services desk on the main gaming floor. At this time we do not confirm an online sign-up route for this specific property. A valid government-issued photo ID is required.
In practice, the enrollment usually looks like this:
- Visit Cascades Casino Chatham at 615 Richmond St, Chatham, Ontario during regular operating hours (10:00 a.m. to 2:00 a.m. every day).
- Make your way to the Guest Services counter located on the gaming floor.
- Present a government-issued photo ID that verifies you are at least 19 years old.
- Fill out the My Club Rewards registration form provided by our team.
- Add your email address during registration so the $5 email Bonus Play can be applied.
- Confirm your new member profile and receive the additional $5 new member Bonus Play.
- Ask the Guest Services representative where and how the Bonus Play is redeemed - eligible machines and games can differ, and staff will point you to the correct area.
From the moment the card is activated, your My Club Rewards membership tracks points on gaming, dining, and relevant promotions at the property. The same card functions at other Gateway Casinos locations across Canada as well, so the rewards value is not limited only to visits in Chatham.
There is one practical habit we recommend to all new players. Whenever you collect a loyalty incentive or promotion for the first time, ask about expiry rules immediately. Bonus Play credits can carry time limits or same-day conditions that are not obvious until you actually attempt to use them, and it is better to have that clear upfront.
